Frequently Asked Questions
Everything you need to know about your CAMILLA shopping journey.
What is the standard shipping timeframe?
We offer express shipping worldwide. Orders within Australia typically arrive in 1-3 business days, while international deliveries range from 3-7 business days depending on the destination.
How do I care for my silk garments?
To preserve the intricate hand-beaded details and silk quality, we recommend professional dry clean only. Avoid contact with abrasive surfaces and store in a cool, dry place.
What is your return policy for online orders?
We accept returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear without the protective gusset cannot be returned.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Klarna, and PayPal for a seamless checkout experience.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. As many of our silhouettes are designed for a relaxed, flowy fit, we suggest checking the specific measurements against your own for the perfect drape.